Welcome offer

14 day return

Free Returns for the EU, USA and Switzerland

How to return an item:

  1. Please register your reasons for return by logging into "MY navabi".
  2. Returns

  3. Put the invoice and the delivery note (or a copy of it) with the item in your shipping bag or a box.
  4. We offer Free Return Shipping for many countries. Please contact our customer support to get instructions.
  5. If you are returning an item from a non-European country please also write "return for refund" on the box and declare it as "return for refund" otherwise the German customs office might hold the box and it will take a long time for us to receive the parcel and for you to be refunded.
  6. Send back the box to the following address:

    navabi GmbH
    Rotter Bruch 17
    52068 Aachen
    Germany

  7. You will get a confirmation as soon as we have received the parcel