14 day return
Free Returns for the EU, USA and Switzerland
If you want to return something, for any reason at all, we will not quibble, argue or even bat an eyelid. You have up to 14 days to make your mind up about any order. As long as we receive the returned item in the original condition within 14 days from the day on which you communicate your cancellation, we will refund it, no questions asked.
How to return an item:
- Fill out the return form below and press "submit"
- Please note that the data entered are solely used for our information/statistical purposes. Alternatively, you can also complete the delivery note with your reasons for return. The completion of this form is not considered to be a legal cancellation of your order.
- Put the invoice (or a copy of it) with the item in your shipping bag or a box.
- We offer Free Return Shipping for many countries. Please contact our customer support to get instructions. Otherwise:
- If you are returning an item from a non-European country please also write "return for refund" on the box and declare it as "return for refund" otherwise the German customs office might hold the box and it will take a long time for us to receive the parcel and for you to be refunded.
- Send back the box to the following address:
Rotter Bruch 17
- You will get a confirmation as soon as we have received the parcel
- Refunds are usually given within 7 working days (maximum within 4 weeks)
All necessary information can be found on your delivery note.