E-Mail and Phone
The warehouse orders are processed by customer service from Monday to Friday, from 9 am to 6 pm (apart from on public holidays).
What does shipping cost and how long will my item/s take to arrive?
* More than 90% of the available orders are delivered within the stated time period.
How will my items be delivered?
We use the world leading distribution company DHL and all your shipments are insured against damage and theft. We ship all items directly to you from our warehouse in Aachen (Germany).Customs and import tax
Please note that import taxes and customs charges may apply for shipping to Switzerland/ Canada/ Norway. All orders are conveniently delivered to your front door or to your selected delivery address by DHL Express.
Your delivery options
You can choose where you want your order delivered to
• Deliver to your billing address
• Deliver to an alternative address of your choice
Can I change my delivery address?
Feel free to inform us of any amendments to your desired delivery address. Please understand that we process all orders as promptly as possible and in some cases sending your order to the address first provided cannot be avoided.
Can I track the progress of my order?
Of course you'd like to know where your purchased fashion favourites are while they're en route to you. For this purpose, you will receive an email from DHL Express with your DHL tracking number once we have shipped your order. Just click on the link to see where your items are.
Can I contact the delivery company?
Once your order has been sent, you will receive an email from DHL Express containing your shipment number and a direct link to DHL. You can use the link to see the status of your order. Should you have any questions, please don't hesitate to contact navabi's customer service department. Alternatively, you can contact DHL Express directly and find the contact details for your country on the following site:
What happens if I’m not there when my items are delivered?
If it was not possible to deliver your parcel, please find the contact details for your country on the following site and arrange a new delivery date with DHL Express:
It’s been longer than the estimated delivery time and my items still haven’t arrived, what can I do?Once your order has been sent, you will receive an email from DHL Express with your shipment number and a direct link to DHL which you can use to see the the status of your order. Should you have any questions, please don't hesitate to contact navabi's customer service department. Alternatively, you can contact DHL Express directly. You'll find your country's contact details on the following site:
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