FAQ (Frequently Asked Questions)
How can I pay?
We accept many different payment options (e. g. credit card, debit card, PayPal). It depends on the country you are ordering from. Find more information on payment here: » Payment
Are there any risks when I pay by credit card?
At navabi, we take your online security and privacy very seriously. Our security server automatically encrypts your personal details when you enter them. We do also not store your credit card number, as it is sent straight through to the relevant banks in order to process the payment. For more information on security, please click here: » Privacy & Security
Do you accept international orders?
We welcome orders from countries worldwide:
For more information on Delivery Costs and Shipping Rates click here: » Shipping
Where do you deliver to in the UK?
We deliver everywhere in England, Scotland, Wales, Northern Ireland, Jersey, Guernsey and the Channel Islands. Deliveries to all other British territories will NOT be charged extra.
Are international orders safe?
We operate in conjunction with DHL EXPRESS, a major international courier. Although your orders may take a few days to reach you, there is no risk in ordering from us. You will get your order as soon as possible and all parcels are insured.
What about delivery costs?
We ship worldwide with DHL Express Courier at low price shipping costs! Click » here for more information on delivery costs to your country: » Shipping
What about returns?
We do offer returns within 14 days (from the day on which you communicate your cancellation to us) for a full refund (excluding postage). We also offer Free Return Shipping for the UK, the US, Switzerland and all other EU countries. Please contact our friendly customer support for instructions. Click on the following link for more information on returns: » Returns
Do I have to pay for returns?
We offer Free Return Shipping for the UK, the US, Switzerland and all other EU countries. Please contact our friendly customer support for instructions. Click on the following link for more information: » Returns
How will my money be refunded?
We will refund the purchase price of the returned goods. Please note, that delivery charges will not be refunded. Refunds are usually processed within 3 to 5 working days after the goods are received back at navabi: » Returns
Can I contact navabi by telephone?
Does the quality of the products offered in our online shop correspond to the retail quality?
1. All of our items are subject to continuous in-house quality inspection by navabi. We only sell new goods!
2. We demand premium quality from our suppliers that in part exceeds the standards set by the brands themselves.
3. Based on customer feedback, we continuously optimize our selection criteria and inspection processes.
Quality is more than an ambition, we consider it our obligation towards our customers.